Don’t Panic!!! If possible, backup the data immediately.

If the drive makes scraping, tapping, clicking, or humming sounds do not use utility software. Do not power up a device that has obvious physical damage, or is making unusual sounds. Shut down the computer to avoid further damage to the drive and its data.

Do not attempt recovery yourself on severely traumatized drives (i.e., turning the computer off and on, using over-the-counter diagnostic tools), as this may cause further damage or permanent data loss.

Configure another computer/server to temporarily replace the problem unit, restore available backups onto the new unit, and reconfigure it as necessary to begin productive work.

Contact IPF Technology for recovery advice. Because of the broad range of complex operating systems – such as Windows NT/2003, Mac OS X, UNIX/LINUX and NetWare – using utility software can potentially cause data loss.